Table of Contents

Chapter 1. Engaging Citizens, Measuring Results, Getting Things Done

Chapter 2. Citizens' Many Roles In Community Problem Solving

Chapter 3. Organizations Managing For Results

Chapter 4. Citizens Reaching for Results: Key Ideas, Strategic Issues, And The First Three Case Examples

Chapter 5. Citizens Reaching for Results: To Improve the Quality of Life in Their Region

Chapter 6. Communities Governing for Results: An Introduction to the Practice and to Interpreting the Case Examples

Chapter 7. Communities Governing for Results: Local Governments Engage Citizens in Results-Based Systems

Chapter 8. Communities Governing for Results: Citizens Engaged In Results-Based Nonprofit Community Development

Chapter 9. More Ideas for Making It Happen

See List of Examples and Case Studies in each chapter.